Well, the Directors have not forgotten you and for a start they are going to welcome supporters' representative onto the Board, he will receive an agenda, in advance, and will participate in a fully democratic decision making process. In addition he will have access to all information pertaining to the Club including all financial details. The business plan will also be freely available.

The Board has recognised that public relations as something which has to be taken seriously within the Club and guidelines will be drawn up which the Directors will follow. There will be an insistence that all members of staff will be expected to strictly to adhere to these guidelines. First among the changes will be that patronising of the supporters will be outlawed. Whilst the Board realise that this will be difficult in view of their past history they are determined that things are going to change. Rumours that away travel will be assumed by the Club's employees will no longer be circulated every few weeks.

There will be recognition that since the Supporters are the lifeblood of the Club they will be acknowledged as customers and not as a species to be kept at arms length. All staff, including Directors, will be required to smile and show a degree of patience and tolerance when dealing with customers. Since the object of the exercise is to run a successful business the old adage of "the customer is always right" will be adopted.

The Directors will hold regular 'surgeries' where fans can air their concerns and suggestions and criticisms. These items will be monitored by the Supporters Club representative on the Board who will report to the Supporters via the Supporters Committee and also through a problems page within the programme. In this way Supporters will be encourage to purchase the Club's programmes.

Antagonism by Club Directors and Staff to the Supporters either as a whole or individually will cease immediately. The Directors are mindful of adopting a positive attitude. Supporters organisations will no longer receive letters from the Chairman, out of the blue, as in the past, saying that Club officials are arbitrarily replacing legitimately appointed officers on Supporters' Committees.

Assurance has been given that all Job Descriptions will be amended as soon as possible and changes will take place immediately.

Remember to adjust your watch a couple of days before the first of April to British Summer Time.